Our Delivery Policy

We ship all of our products as quickly as possible with high quality packaging that protects your order. As your shipment makes its way to you, please keep the following in mind:

Small Packages

Check for damaged or incomplete shipments.

Fully inspect your shipment as soon as possible.
Call us immediately if there are any problems with your order. All shipping claims must be reported within five business days of delivery. Anything damaged, missing or not delivered as ordered will be replaced at no additional cost, if reported within five days.

Freight Shipments

Please make sure the person receiving your order has read the following instructions. To further facilitate an easy delivery, please make sure to provide your sales representative with a reliable contact number for the person receiving your order.
Items that ship freight will be delivered only as far as the back of the truck.

If you need assistance unloading, or if you need inside delivery but did not note it in your order, it can still be arranged. Give us a call right away at 1-844-619-9400.
Please note: Inside delivery means that the driver will deliver inside the first door of your building or onto your loading dock. It does not include delivery to another floor, unpacking or stocking your order. Shipping companies do charge for this service. (Not applicable for small package shipments.)

Refusing delivery for extensive damage

If your order is extensively damaged, refuse the delivery and call us.
Unless the driver can wait while you unpack and thoroughly inspect your order, write, "Driver was unable to wait to open cartons for inspection" on the delivery receipt when you sign.
Note any carton damage on the delivery receipt.

Checking for minor damage or incomplete shipments

Make sure you note any obvious problems on the delivery receipt when you sign.
Fully inspect your shipment as soon as possible. Count your packages to make sure the number delivered matches the delivery receipt. If it doesn’t, note the shortage on the receipt.
Keep the original carton or container for any damaged products until you have spoken with our customer service team.
Call us immediately if there are any problems with your order. All shipping claims must be reported within five business days of delivery. Anything damaged, missing or not delivered as ordered will be replaced at no additional cost, if reported within five days.

Returns

We are happy to accept returns for any reason.

To make a return, please contact us within five days of delivery for a return authorization number.
Product cost will be reimbursed. Shipping charges cannot be refunded.
Some products incur a restocking fee of 15 to 25% when returned. If this is the case, this fee will be deducted from your refund.
Items must be returned in original cartons.
We are happy to arrange return shipping for you. You will still be responsible for shipping charges.

Contact Information

If you have any questions, be sure to give us a call at 1-844-619-9400.

Our Privacy Policy

Automatically Collected Information

To help make your experience with BERPL Distribution easier, our site automatically collects data about how you use it (which pages you visit, how long you stay, etc.). Like many other sites, we gather this information using "cookies".

A cookie is a small file that out web server sends to your device (computer, tablet, mobile phone, etc.) when you visit our website. It is stored as a text file on your hard drive so we can access it when you visit us again. Cookies contain information that identifies you to our website and to ensure privacy, we only access cookies our server places on your device.

Cookies allow us to optimize your experience on the BERPL Distribution’s site, so we suggest you turn them on. However, you can disable cookies through your web browser.

Learniture Warranties

While under warranty, we will repair or replace any defective part(s) to the original purchaser. Our products are warranted from any defects in design, workmanship, assembly or material. Warranty excludes misuse, abuse, accidental damage, normal wear and tear, as well as failure to provide reasonable maintenance.

Learniture Chairs, Stools and Dollies

LIMITED WARRANTY

Chairs and non gas-lift stools are warranted from any defects in design, workmanship, assembly or material for 15 years. Gas-lift office, task chairs, drafting stools, tablet arm chairs/desks, café chairs and stools, and active stools for 5 years.

Learniture Desks

LIMITED WARRANTY

Learniture desk frames are warranted from any defects in design, workmanship, assembly or material for 15 years. Plastic desktops are warranted for 15 years, 10 years on high pressure laminate tops. Learniture pedestal desks are warranted for a lifetime.

Learniture Tables

LIMITED WARRANTY

Learniture activity, computer, study carrels, training & seminar tables are warranted from any defects in design, workmanship, assembly or material for 10 years. Electric. Adjustable-height tables are warranted from any defects in design, workmanship, assembly and material for a lifetime (5 years on motor).

Learniture Laptop Storage Carts

FIVE-YEAR LIMITED WARRANTY

All Learniture laptop storage carts are warranted for five years from any defects in design, workmanship, assembly or material.

Learniture Science Furniture

LIMITED LIFETIME WARRANTY

All Learniture science furniture is warranted from any defects in design, workmanship, assembly or material.

Learniture Cafeteria Furniture

15-YEAR LIMITED WARRANTY

All Learniture cafeteria furniture is warranted for 15 years from any defects in design, workmanship, assembly or material.

Learniture Common Area Furniture

FIVE-YEAR LIMITED WARRANTY

All Learniture common area furniture is warranted for five years from any defects in design, workmanship, assembly or material.

Learniture Lockers, Storage and Shelving

FIVE-YEAR LIMITED WARRANTY

All Learniture lockers, storage and shelving are warranted for 5 years from any defects in design, workmanship, assembly or material.

Learniture Boards

LIMITED WARRANTY

Learniture markerboards, mobile markerboards and glass dry erase boards are warranted from any defects in design, workmanship, assembly and material for a lifetime. Cork boards are warranted for 5 years.

For more information, please contact us at 1-844-619-9400 or Info@BERPLDistribution.com

Sprogs Warranties

Sprogs Chairs, and Stools

LIMITED WARRANTY

Sprogs chairs are warranted from any defects in design, workmanship, assembly or material for 15 years. Indoor/Outdoor chairs are warranted for 20 years. Stools are warranted for five years.

Sprogs Tables

LIMITED WARRANTY

Sprogs activity tables, and collaborative tables with Gray Nebula tops are warranted for 15 years from any defects in design, workmanship, assembly or material. Collaborative tables with whiteboard tops are warranted for 10 years.

Sprogs Cots & Rest Mats

LIMITED WARRANTY

Sprogs cots are warranted from any defects in design, workmanship, assembly or material for 20 years. Cot sheets, and blankets are warranted for one year. Rest mats are warranted for three years.

Sprogs Soft Seating

LIMITED WARRANTY

Sprogs vinyl soft seating is warranted from any defects in design, workmanship, assembly or material for five years. Foam soft seating is warranted for two years. Bean bags, and pillows are warranted for one year.

Sprogs Rugs

LIMITED WARRANTY

Sprogs printed rugs are warranted from any defects in material, workmanship and abrasive wear for life. Sprogs solid rugs are warranted for 10 years. The Sprogs heavy-duty solid rug is warranted for life. This warranty does not cover tears, burns, pulls, cuts, pilling, matting, or damage due to improper use or improper cleaning agents or methods, nor does it cover rugs on stairs or outside areas.

Sprogs Picnic Tables

THREE-YEAR LIMITED WARRANTY

Sprogs recycled plastic outdoor picnic tables are warranted for three years from any defects in design, workmanship, assembly or material.

Sprogs Wood Furniture

LIFETIME LIMITED WARRANTY

Sprogs Baltic birch and maple wood furniture is warranted from any defects in design, workmanship, assembly or material for life.

Sprogs Room Dividers

THREE-YEAR LIMITED WARRANTY

Sprogs portable room dividers and partitions are warranted for three years from any defects in design, workmanship, assembly or material

Sprogs Playground Equipment

LIMITED WARRANTY

Sprogs outdoor playground equipment is warranted from one to 10 years from any defects in design, workmanship, assembly or material

Sprogs Cedar Wood Furniture

FIVE-YEAR LIMITED WARRANTY

Outer Spaces by Sprogs cedar wood furniture is warranted from any defects in design, workmanship, assembly or material for five years.

Sprogs Outdoor Furniture

FIVE-YEAR LIMITED WARRANTY

Sprogs outdoor furniture products are warranted for five years from any defects in design, workmanship, assembly or material for five years.

For more information, please contact us at 1-844-619-9400 or Info@BERPLDistribution.com

Norwood Warranties

Norwood Chairs and Dollies

LIMITED WARRANTY

Norwood task chairs, executive chairs, gas-lift office chairs, stack chairs, café/lunch chairs, and guest and waiting room chairs are warranted from any defects in design, workmanship, assembly or material for five years. Folding chairs, folding tablet arm chairs, and chair dollies are warranted for 10 years.

Norwood Stools

LIMITED WARRANTY

Norwood non-plastic top stools, café stools, and drafting stools are warranted from any defects in design, workmanship, assembly or material for five years. Plastic stack stools are warranted for two years.

Norwood Tables

10 YEAR WARRANTY

All Norwood activity, folding, and training & seminar tables are warranted for 10 years from any defects in design, workmanship, assembly or material.

Norwood Stages and Risers

LIMITED WARRANTY

All fixed-height portable stages and risers are warranted for 10 years from any defects in design, workmanship, assembly or material. Adjustable-height, portable stages and risers are warranted for two years.

Norwood Office and Media Furniture

LIMITED WARRANTY

Norwood laminate office desks, office sets, hutches & credenzas, bookcases, file & storage cabinets, and study carrels are warranted from any defects in design, workmanship, assembly or material for five years. Lecterns and podiums are warranted for 10 years. Metal storage cabinets and steel book carts are warranted for five years. Indoor wastebaskets are warranted for three years.

Norwood Carts

10-YEAR LIMITED WARRANTY

All Norwood AV, flat panel, and presentation carts are warranted 10 years from any defects in design, workmanship, assembly or material.

Norwood Outdoor Furniture

LIMITED WARRANTY

Norwood outdoor picnic tables and benches are warranted from any defects in design, workmanship, assembly or material for five years. Outdoor trash cans and recycle receptacles are warranted for three years. Bike racks are warranted for three years. Outdoor message centers are warranted for one year. Indoor/Outdoor chairs are warranted for one year.

Norwood Classroom Organization

5-YEAR LIMITED WARRANTY

All Norwood classroom organization products are warranted for five years from any defects in design, workmanship, assembly or material.

Norwood Art Easels

10-YEAR LIMITED WARRANTY

All Norwood art easels are warranted for 10 years from any defects in design, workmanship, assembly or material.

Norwood Boards

LIMITED WARRANTY

Norwood wall-mount markerboards and mobile markerboards are warranted from any defects in design, workmanship, assembly or material for a lifetime. Bulletin boards are warranted for 15 years. Display easels are warranted for 10 years. Indoor enclosed bulletin boards are warranted for five years. Indoor/Outdoor enclosed bulletin boards are warranted for one year. Cork rolls are warranted for three years. Lapboards are warranted for two years

For more information, please contact us at 1-844-619-9400 or Info@BERPLDistribution.com

Egghead Warranties

Egghead Headphones

LIMITED WARRANTY

Egghead headphones are warranted from any defects in design, workmanship, assembly or material for three years. Headphone cords are warranted for one year. Headphone ear pads are warranted for six months.

Egghead Earbuds

LIMITED WARRANTY

Egghead earbuds are warranted from any defects in design, workmanship, assembly or material for one year. Earbud cords are warranted for one year. Disposable foam earbuds are warranted for three months.

Egghead Jack Boxes

THREE-YEAR WARRANTY

Egghead jack boxes are warranted from any defects in design, workmanship, assembly or material for three years.

Egghead Computer Accessories

FIVE-YEAR WARRANTY

Egghead computer accessories are warranted from any defects in design, workmanship, assembly or material for five years.

Egghead Headphone Accessories

ONE-YEAR WARRANTY

Egghead headphone accessories are warranted from any defects in design, workmanship, assembly or material for one year.

For more information, please contact us at 1-844-619-9400 or Info@BERPLDistribution.com

We make high-quality products with integrity

All BERPL Distribution products meet or exceed US and Canadian testing standards for safety and durability. As an added benefit to our customers and their customers, we have also elected to be certified and in compliance with optional standards beyond the basic requirements.

GREENGUARD Gold Certified

GREENGUARD Certified products are scientifically proven to meet rigorous VOC emissions standards, helping to reduce indoor air pollution and the risk of chemical exposure. All BERPL Distribution products are GREENGUARD Gold Certified, which requires the lowest emissions and are suitable for use across the most spaces, including educational and healthcare environments.

CertiPUR-US® Certified

All foams used in manufacturing soft products and structured seating are made without ozone depleters, flame retardants, heavy metals, formaldehyde or phthalates, as regulated by the Consumer Product Safety Commission (CPSC).

BIFMA Compliant

Activity Tables and Chairs have been tested to BIFMA standards for safety, durability and structural performance of products intended for use in commercial office and related institutional environments